Title:  Spare Parts Order Specialist

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Ensuring the highest Customer satisfaction by engaging with clients to discuss spare parts orders, availability, and delivery schedules, while also maximizing sales opportunities. Additionally, providing support to the E80 Customer Service Account Managers by addressing spare parts-related inquiries and tasks.

The primary objective of this role is to maintain real-time oversight of spare parts orders and consistently provide proactive updates to customers regarding their orders statuses. Overall, this role plays a crucial role in ensuring that customers have access to the parts they need, when they need them, while also supporting the overall success of the business.
The position provides direct day-by-day operational support to the assigned accounts through the responsibilities listed below.

Job Responsibilities:

• Assists Customers with any questions or issues they may have regarding the parts, including troubleshooting problems and providing technical support, with the assistance of the E80 Technical Departments.

• Receive RFQ from Customers and issue relevant quotations, indicating pricing, availability and delivery lead times.

• Follow-up pending quotations, proactively contacting Customers and investigating the status of the offer.

• Receives and processes purchase orders from the Customers.

• Prioritizes orders for spare parts to deal with breakdowns and escalates internally to meet Customer’s requirements. Works closely with Shipping and Receiving Clerks addressing urgencies.

• Prepares and sends the order confirmations to Customer including the price, delivery dates, delivery terms, payment terms.

• Support Customer in the identification of part numbers using a spare parts manual, 3D drawing, or a schematic.

• Performs a proactive follow up of open orders and coordinates with the Logistic team to arrange shipments.

• Prepares the necessary shipping documents for customs clearance including pro-forma invoices.

• Arranges the proper return and replacement of the defective items under warranty, repair, wrongly ordered or delivered items.

• Prepares proactive Recommended Spare Parts quotations.

• Builds strong relationships with customers, by means of recurrent on-line meetings and occasional Customers’ plant visits.

• Other duties/responsibilities as assigned.

Requirements:

• Providing excellent customer service is crucial in this role.

• Building and maintaining positive relationships with customers, suppliers, and internal teams such as sales and service departments.

• Knowledge of Microsoft Office is required.

• SAP Experience is a plus.

• Italian language would be a plus.

• Must be analytically natured and detail oriented.

This job description may be changed to include new responsibilities and tasks or change existing ones as executives deem necessary.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.