Title:  CS Sales Operations Specialist

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

The CS Sales Operations Specialist is responsible for managing customer orders, ensuring accurate processing in SAP, and supporting financial and invoicing activities. This role also involves backlog management, reporting, and close coordination with cross-functional teams to maintain operational efficiency and customer satisfaction. It includes managing travel requests, issuing timesheets, and supporting labor hours and margin tracking.

Responsibilities:

• Order Management: Process customer orders accurately in SAP, confirm details with internal teams, and handle inquiries in a timely manner.
• Order Status & Reporting: Maintain order status records, monitor order status, and prepare regular reports for various profit centers.
• Billing & Invoicing: Support billing accuracy by reviewing costs, coordinating with internal teams and vendors and ensuring proper documentation.
• Travel & Time Management: Manage and oversee technician travel requests, timesheets, and the combined validation of travel expenses and labor hours in company tools to ensure accurate cost allocation and system integrity.
• Cross-functional Support: Collaborate with Project Management, Accounting, Purchasing, and Service teams to ensure smooth order-to-cash execution.

Position Qualifications:

• Degree in Business Administration, Accounting, or related field.
• 3+ years in order management, invoicing, or customer service roles.
• Proficiency in SAP (S4/ECC), MS Office (advanced formulas, reporting), and familiarity with online customer portals.
• Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities effectively.

Preferred Skill & Experience:

• Experience in Customer Service, after‑sales, or service operations environments
• Strong ability to manage multiple priorities and initiatives simultaneously in a dynamic environment.
• Advanced Excel, PowerBI and Data modeling experience
• Proven ability to work effectively in a matrixed, cross‑functional organization

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.