Title:  CS Sales Area Manager

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

The Customer Service Sales Area Manager is part of the Customer Service department that in the E80 Group is responsible for providing customers with the necessary services to keep their system efficient and productive and follow its evolution over time. The Customer Service Sales Area Manager's mission is to ensure the achievement of commercial after-sales objectives and maximization of customer satisfaction in his/her designated area.

Responsibilities:

• Overseeing the relative territory and active customers, creating and maintaining effective business relationships
• Analysing customer needs and verifying the possibility of satisfying them by means of the most appropriate solution out of the various service packages available at an after-sales level
• Sharing the needs gathered from the customer with the System Engineering department for the purpose of formulating the best solution
• Monitoring, together with the Customer Service department, compliance with the conditions agreed upon during the sale of different services
• Monitoring the level of customer satisfaction and proactively reporting any critical issues or opportunities to the department
• Analysing the sector in order to monitor current and potential competitors

Requirements:

• Bachelor’s degree in engineering field
• Knowledge of the sector and reference market
• Willingness to travel frequently or stay in the assigned area
• Highly-developed negotiating and communication skills
• Excellent interpersonal skills
• Good command of English
• Good data analysis skills

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.