Title:  Customer Service Sales Area Manager - Melbourne

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi

Sounds like you? Great! Here’s what E80 Group has to offer.

The Customer Service Sales Area Manager oversees the post-sales customer portfolio across Australia, New Zealand, and Oceania, ensuring a high-quality customer experience throughout the E80 system lifecycle.

They build strong customer relationships, identify new business opportunities, and drive continuous service improvement. The role includes regular customer and site visits, performance monitoring, follow-up on overdue payments, and the management of critical issues, always with a focus on safety and operational continuity.

Working closely with Sales and Operations, they enhance the service offering based on market needs and are responsible for the annual sales budget, forecast updates, and a business plan designed to improve service quality and achieve sales and margin targets.

Responsibilities

1. Technical-Commercial Oversight and Strategic Management

• Regular site visits and field presence: Visit customers and their installations on a regular basis in a technical-commercial advisory role to ensure service excellence, gather direct feedback, and strengthen relationships, while consistently sharing a visit report with the customer.
• Periodic customer calls: Conduct regular calls with customers to check on ongoing activities and offer support, without immediate commercial intent, to build trust and demonstrate reliability and closeness.
• Customer communication management: Communication with customers may be delegated to Customer Service Operations only under normal conditions; in the event of critical issues, responsibility reverts to the CSAM, who defines the strategy and manages the situation.
• Anticipate customer needs: Reach out at appropriate times to support budget planning (e.g., recurring activities, technical upgrades, obsolescence, contract renewals).
• Collaborate to improve processes and services: Work with customers to improve processes and services by gathering suggestions, managing complaints, and initiating internal escalations when necessary.
• Create synergy with new systems sales team: Coordinate with the sales team for new systems to align on joint commercial strategies.
• Ensure compliance with sales conditions internally: Ensure internal adherence to sales terms, particularly in the case of non-standard agreements.
• Update monthly sales forecast in Salesforce: Monitor and manage short- and mid-term business opportunities.
• Propose an annual sales budget and investment business plan.

2. Contract Management

• Analyze contracts to identify potential risks and submit them to managers or the legal department before signing.
• Complete project opening checklists when required.

3. Payment Management

• Follow up on overdue payments exceeding 60 days, working closely with the finance team to minimize outstanding receivables.
• Report any billing errors in a structured manner to the relevant departments to prevent recurrence.

4. Critical Issues and Safety Management

• Prioritize the management of critical or hazardous situations by initiating internal escalations and involving functional managers, technical teams, or the safety department.
• Anticipate potential technical and commercial issues through monitoring and proactive management.

5. Internal Coordination and Continuous Improvement

• Share market feedback and needs with internal departments to support the continuous development of the offering.
• Actively participate in internal meetings to share results and propose improvements.
• Coordinate with CS Coordinators for activity management and any missing POs.

Requirements

• Proven experience in sales or post-sales management within complex B2B environments.
• Several years of experience in the industrial automation sector, with solid technical-functional knowledge of systems and their operational dynamics.
• Skills in commercial negotiation and contract management.
• Excellent customer relationship, problem-solving, and issue management abilities.
• Flexibility and proactiveness in anticipating customer needs and promoting continuous improvements.
• Ability to collaborate with cross-functional teams.
• Willingness to travel: 50% of the time.
• Excellent knowledge of the language of the assigned area.
• Excellent spoken and written English; spoken and written Italian is a plus.
• Knowledge of the relevant market.
• Understanding of basic accounting principles and ability to monitor a profit and loss statement.
• Good data analysis skills.

What's in It For You

• Permanent, full-time position.
• Up to 20% remote work per month.
• Structured onboarding program including an introduction to the company organisation, CS Sales tools, and the existing customer portfolio.
• Salary range based on experience and aligned with industry standards.

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.

#BE80: You will be part of a dynamic and collaborative team where giving back is close to our hearts—an integral part of our success and core to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.