Title:  Customer Services Coordinator

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

We are looking for a Service Coordinator to join the Customer Service Operations department at E80 Group.

The person will be responsible for managing and coordinating maintenance activities (both ordinary and extraordinary) on installed systems, as well as technical support interventions, both remotely and on site.

Responsibilities:

• Act as the focal point for customers and Sales Area Managers on all technical aspects related to after-sales activities.

• Define priorities and plan individual technical interventions, including preventive, scheduled, and extraordinary maintenance, as well as service activities (troubleshooting and issue resolution).

• Communicate and agree with customers on the timing and modalities of technical interventions.

• Plan and organize technical service activities at customer sites, in collaboration with the Automation Engineers and Software Programmers teams.

• Prepare and issue quotations for service, maintenance, and diagnostic activities.

• Manage customer Purchase Orders (POs) related to the assigned activities, including:

  1. Organizing and managing any material flow from allocation (within the SO) to shipment;

  2. Opening and internal supervision of Sales Orders (SOs);

  3. Approving and validating final reports.

•  Coordinate and communicate with both technicians and customers throughout the different phases of the intervention.

  Send customers the service reports prepared by E80 technicians.

• Collaborate with the Help Desk department (remote technical support) to identify recurring issues and manage assigned service tickets.

• Identify potential non-conformities or design gaps and share them with the Mechanical and Electrical Engineering Departments for analysis and prevention.

• Conduct periodic visits to customer sites.

Position Qualifications

• Proven experience in the industrial automation sector, preferably within Customer Service.

• Strong analytical and electro-mechanical/electronic diagnostic skills.

• Excellent interpersonal skills, strong teamwork attitude, and problem-solving mindset.

• Flexibility and ability to multitask.

• Availability for business trips within Italy (approx. 20% annually).

• Good command of English (minimum B2 level, spoken and written).

• Proficient in Microsoft Office (especially Excel, Word, and Outlook).

• Knowledge of SAP and Salesforce will be considered a plus.

What We Offer

• Full-time permanent contract

• Working hours: 8:30 – 12:30 and 13:30 – 17:30

• Smart working: up to 20% monthly

• Gross annual salary: €45,000 – €60,000.

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.