Title:  Embedded Engineer Coordinator Chicago

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management.

Duties and Responsibilities:

1. Responsible for coordinating Embedded Engineering team work
2. Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites
3. Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed
4. Schedules and coordinates all Embedded Engineering absence coverage
5. Develops Embedded Engineers’ skills and encourages growth
6. Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts
7. Provides Customer Care Management with regular updates and reports about the status of site activities
8. Plans, develops, instructs  and provides ongoing technical training in technologies and procedures for technicians
9. Assists in resolving customer issues and complaints related to electrical/mechanical hardware failures
10. Supports the implementations of retrofits and modifications at customer sites
11. Proposes options for customer training and certification
12. Multiple yearly visits to embedded team members
13. Holds monthly phone calls with the customer in regards to Embedded Engineering performance

Qualifications:

• Bachelor’s degree in engineering, operations management, or related field (preferred).
• 5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management. Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
• Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred.
• Experience in directly managing teams with organizational responsibilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must.
• Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance.
• CPE, CPS, CMRP Certifications highly preferred.
• Knowledge of SAP ERP, CRM (Salesforce).
• Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration abilities.
• Passion for customer service and a customer-centric mindset.

What's in It for You

Compensation: $85K - $95K DOE (FLSA Exempt) 

Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location: Chicago, IL

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.