Title:  Director of Customer Service

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

Position Title: Director of Customer Service

Position Description

The Director of Customer Service is responsible for managing all hands-on operational aspects of the Customer Service (CS) Department. Responsible for overseeing the Customer Service operations including but not limited to PLC, LGV, PC, help desk, maintenance services of Embedded Engineers and Reliability Engineers, CS Project Management, System Engineering, Area Managers and Supply Chain and ensures appropriate organization, planning and controlling of these functions. Assists the President in the aggressive and successful growth of the company. Ensures increasing level of customer and employee satisfaction while improving the efficiency of department operations. Motivates Customer Service employees, enabling them to fulfill their potential. Responsible for driving the CS department to achieve sales, profitability, and department goals and objectives. Provides leadership to employee relations through effective communication, coaching, training, and development. Provides leadership for problem resolution to facilitate fast improvements to working relationships. Provides day-to-day leadership and management to CS Department that mirrors the adopted mission and core value of the company. Develops strong relationships and cooperation with colleagues in Italian parent company. Proposes the development, communication, and implementation of CS department effective growth strategies and processes. Acts as lead “client-care officer” through direct contact with clients and partners. Responsible for managing the operational budget of CS department. Provides timely, accurate, and complete reports on the sales condition of CS Department. Telecommuting is permitted per company policy. Must live within a reasonable commuting distance from a E80 Group office. Up to 50% domestic and international travel required.

Position Qualifications

This position requires a minimum of a Bachelor’s degree, or foreign equivalent, in Industrial or Mechanical Engineering or similar field, and 5 years of experience in sales, resource management, or customer service processes in an automated industry. Additionally, a qualified applicant must have professional experience with: (1) Technical experience in LGV systems, robotic palletizing and stretch-wrapping systems currently implemented in North American market; (2) Experience in managing a team of technical employees including software programmers and engineers; (3) Experience managing a business unit that generates over $50 Million in revenue, annually; (4) Experience using industrial automation and intralogistics software technologies for growing high tech department through customer service sales; (5) Experience in applying IOT (Internet of Things) solutions to industrial robotic applications; (6) Experience in department’s budget planning and forecasting process, analyzing results and executing strategies; and (7) Experience in establishing and managing customer relationships within production and distribution in the Food and Beverage, Paper and Tissue industry in North and Central America.

What's in It for You

Position Location: 448 N Lasalle Drive, Chicago IL 60654

Compensation: $200,000.00 - $210,000.00  per year

Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

To apply, go to https://www.linkedin.com/company/e80group/jobs/

Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose. E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role. #BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.