Title:  CS Technical Support Engineer

Who We Are

E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.
The entire logistics flow is centrally managed by the SM.I.LE80 software platform (Smart Integrated Logistics), which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.
With 14 branches worldwide, the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

Who You Are

“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.

Position Description

The role plays a critical role in providing electro-mechanical technical support to onsite engineers, develop and implement solutions for hardware, electrical, and mechanical issues, analyze non-conformities for continuous improvement, and escalate high-priority issues to upper management to ensure maximum asset uptime and customer satisfaction.

Duties and Responsibilities:

Technical:

• Responsible to identify root cause of reported nonconformity and salesforce tickets related to hardware and electromechanical issues. Provide technical solution working together with technical department in Viano and quality team.
• Ensure timely and effective communication with CSAM, E80 field service engineers and E80 back-office support to address client needs and concerns
• Organizes and manages periodic technological updates sessions, with the goal of informing and training E80 personnel and managers about E80’s latest technologies, technical solutions and products
• If necessary, work with spare parts team to order spare parts, providing E80 part number and follow up with spare part rep the respective delivery and define priorities to implement solutions

Process Improvement:

• Continually review and improve the non-conformity and ticket to identity recurrent issues and work with quality team to identify corrective actions
• Continually support and strengthen both internal and external non-conformance (NC) processes
• Performs advanced electrical troubleshooting on every E80 machine in the system, using all available diagnostic tools, if required
• Travel onsite with service team to address technical issues

Qulifications:

• A Bachelor's degree in engineering or a significant related field experience as field engineer, reliability and maintenance technician or mechanical engineer
• 7+ years of proven experience with either field or either reliability engineer, mechanical engineer
• Strong technical background with understanding and/or hands-on experience on all technical aspects of an automation system (PLC, PC, LGV, EM)
• Knowledge of SAP ERP system, CRM (Salesforce)
• Knowledge of Microsoft Office 365 and power platform
• Strong analytical skills and attention to detail
• Excellent organizational, communication and collaboration abilities
• Passion for customer service and a customer-centric mindset
• English language is a must. Italian or Spanish highly preferred

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.